Refund Policy

Effective Date: [Insert Date]

Business Name: HTML LLC (DBA: TELCO LOADS)
Business Address: 3103 Webster Ave 6D, Bronx, NY 10467, USA

TELCO LOADS provides dispatching and logistics coordination services. By using our services, you agree to the following refund terms:

1. 30-Day Refund Eligibility

Clients may request a refund within 30 days of the original payment only under the following conditions:

• No load has been successfully booked or dispatched

• Services were not delivered as agreed

• A verified billing or technical error occurred

2. Non-Refundable Services

The following are non-refundable:

• Any service where a load has been booked, confirmed, or dispatched

• Completed dispatch work, including negotiations and load sourcing

• Voluntary cancellations after service has started

3. Partial Refunds

In some cases, partial refunds may be granted if:

• Limited service was provided

• Work was initiated but not completed due to internal issues

4. Refund Request Process

To request a refund, clients must:

• Submit a written request via email to: [Insert Email]

• Include transaction details and reason for the request

All requests must be submitted within 30 days of payment.

5. Processing Time

Approved refunds will be processed within 5–10 business days via the original payment method.

6. Dispute Resolution

Clients agree to contact TELCO LOADS first to resolve any concerns before initiating disputes or chargebacks. Unauthorized disputes may result in service termination.

For questions:
Email: [Insert Email]
Address: 3103 Webster Ave 6D, Bronx, NY 10467